Billing, Cancellation & Refund Policy

SQUIB LLC · squibb.ai Last Updated: July 10, 2026 | Effective: July 10, 2026

This policy explains how billing, cancellation, and refunds work at Squibb. It is part of our Terms of Service. Questions any time: support@squibb.ai.

1. Plans and What You're Charged

Subscriptions (Starter $25/mo, Growth $56/mo, Scale $175/mo) are billed in advance, monthly or annually. Agent Mode is an optional add-on at $15/month. Credit top-ups are one-time purchases, charged when made — automatically if you've enabled auto top-up (see Section 4). Prices exclude taxes. There are no free trials.

2. Cancelling

Cancel anytime in Settings → Billing → Cancel Subscription, or email support@squibb.ai. Cancellation takes effect at the end of your current billing period — you keep full access until then, and you won't be charged again.

Agent Mode can be cancelled on its own, without cancelling your base plan, effective at the end of the current billing cycle; your agents then revert to review-based operation.

What happens when your subscription ends: all in-flight campaigns and sequences stop; any remaining credits are forfeited (Section 3); your data stays exportable for 30 days, during which you can reactivate with everything intact. After that, we delete your data within 90 days as described in our Privacy Policy (opt-out suppression records are retained so unsubscribes stay honored).

3. Credits — All Sales Final

• Credits do not roll over. Plan credits reset each billing cycle; unused credits expire.
• Unused credits — plan credits and purchased top-ups alike — are non-refundable and are forfeited when the billing cycle or your subscription ends.
• Consumed credits are non-refundable in all cases.

One exception: if you purchased a credit top-up and have used none of it, you may request a refund of that purchase at support@squibb.ai. If granted, your subscription will be terminated at the same time — the refund-and-close is a package, not a partial walk-back.

4. Auto Top-Ups

If you enable auto top-up, you authorize us to automatically charge your payment method for additional credits when your balance runs low, up to the monthly ceiling you set. We alert you when top-up spending reaches ~80% of your ceiling, and we never charge past your ceiling — when it's reached, affected campaigns pause and hold their place until the next cycle or until you raise the ceiling. Auto top-up purchases are charged at the time of purchase and follow the refund rules in Section 3. You can turn auto top-up off or change your ceiling anytime in Settings.

5. Refunds

Our default is simple: all sales are final. No prorated refunds for partial months, no refunds for unused time after cancellation (you keep access to the end of the period instead), no refunds for unused or expired credits — with these exceptions:

1. Unused top-up purchases — refundable as described in Section 3, with concurrent termination of your subscription.
2. Our error. If a charge or failure is our fault (a billing error, or a Service failure on our end that prevented you from receiving what you paid for), contact support@squibb.ai — we will make it right, including a refund where warranted. Where we issue a fault-based refund, we may also close the associated subscription at the same time.
3. Annual plans — see Section 6.
4. EU/UK statutory rights — see Section 7.

Refund requests are processed within 5 business days of approval; funds arrive per your payment provider's timelines.

6. Annual Plans

Annual subscriptions may be refunded on a prorated basis within the first 30 days of purchase. After 30 days, annual plans are non-refundable; you may cancel and retain access until the end of the annual period.

7. EU & UK Customers — Withdrawal Right

If you are in the EU or UK and purchase as a business customer, statutory consumer withdrawal rights generally do not apply to business purchases. To the extent you qualify as a consumer under applicable law: you have a 14-day right of withdrawal from purchase; however, by starting to use the Service (including sourcing leads, generating content, or sending email) you request immediate performance and acknowledge that you lose the right of withdrawal once the service has been fully performed, and that credits consumed are deducted from any withdrawal refund. Nothing in this policy limits rights you have under mandatory law.

8. Failed Payments

If a renewal charge fails, we retry up to 3 times over 10 business days and notify you. Until payment succeeds, we may suspend the account; campaigns pause and hold their place. Accounts unpaid after the retry window may be downgraded or terminated under the Terms of Service.

9. Chargebacks — Talk to Us First

If you believe a charge is wrong, contact support@squibb.ai before disputing it with your bank — most billing issues are resolved within a day. Charges disputed with a payment provider without first contacting us may result in account suspension while the dispute is investigated, and we reserve the right to contest disputes with our records (including your signup acceptance, configuration history, and usage logs).

10. Price Changes

We may change prices with at least 30 days' notice; changes apply from your next billing cycle. If you don't agree with a change, cancel before it takes effect.

11. Contact

SQUIB LLC, 30 N Gould St Ste R, Sheridan, WY 82801 · support@squibb.ai