Billing, Cancellation & Refund Policy

SQUIB LLC · squibb.ai Last Updated: July 10, 2026 | Effective: July 10, 2026

This policy explains how billing, cancellation, and refunds work at Squibb. It is part of our Terms of Service. Questions any time: support@squibb.ai.

1. Plans and What You're Charged

Subscriptions (Starter, Growth and Pro, at the prices shown on the Pricing Page when you subscribe) are billed in advance, monthly or annually. Subscribers keep the price and monthly credits they signed up at until they change plans. Agent Mode is an optional per-campaign add-on at $15/month, matching your plan's interval. Credit top-ups are one-time purchases, charged when made — automatically if you've enabled auto top-up (see Section 4). Prices exclude taxes. Starter includes one 30-day free trial per customer (card required, one per verified phone number): the Starter fee is charged automatically when the free month ends unless you cancel first, you can end the trial early from Settings → Billing, and moving to Growth or Pro during the trial charges that plan in full the same day. Growth and Pro have no trial.

2. Cancelling

Cancel anytime in Settings → Billing → Cancel Subscription, or email support@squibb.ai. Cancellation takes effect at the end of your current billing period — you keep full access until then, and you won't be charged again.

Agent Mode can be cancelled on its own, without cancelling your base plan, effective at the end of the current billing cycle; campaigns that had it on keep sending the sequences they have, and no new sequence versions or leads are added until the add-on is active again.

What happens when your subscription ends: all in-flight campaigns and sequences stop; unspent plan credits lapse and purchased credits stay on the account (Section 3); your data stays exportable for 30 days, during which you can reactivate with everything intact. After that, we delete your data within 90 days as described in our Privacy Policy (opt-out suppression records are retained so unsubscribes stay honored).

3. Credits — All Sales Final

Plan credits are granted each billing month and expire one month after they are granted; only the unspent remainder lapses. Annual plans receive the monthly amount each month.
Purchased credits (credit packs, manual top-ups, auto top-ups) do not expire and remain on the account after a subscription ends; plan credits are spent before them.
Credits of either kind are non-refundable, and consumed credits are non-refundable in all cases.

One exception: if you purchased a credit top-up and have used none of it, you may request a refund of that purchase at support@squibb.ai. If granted, your subscription will be terminated at the same time — the refund-and-close is a package, not a partial walk-back.

4. Auto Top-Ups

If you enable auto top-up, you authorize us to automatically charge your payment method for additional credits when your balance falls below the threshold you set, in the refill amount you set, up to any spend cap you set per day or per month. We never charge past your cap — when it, or your balance, is reached, affected campaigns pause and hold their place until credits are available or you raise the cap. Auto top-up purchases are charged at the time of purchase and follow the refund rules in Section 3. You can turn auto top-up off or change its settings anytime in Settings → Billing.

5. Refunds

Our default is simple: all sales are final. No prorated refunds for partial months, no refunds for unused time after cancellation (you keep access to the end of the period instead), no refunds for unused or expired credits — with these exceptions:

Unused top-up purchases — refundable as described in Section 3, with concurrent termination of your subscription.
Our error. If a charge or failure is our fault (a billing error, or a Service failure on our end that prevented you from receiving what you paid for), contact support@squibb.ai — we will make it right, including a refund where warranted. Where we issue a fault-based refund, we may also close the associated subscription at the same time.
Annual plans — see Section 6.
EU/UK statutory rights — see Section 7.

Refund requests are processed within 5 business days of approval; funds arrive per your payment provider's timelines.

6. Annual Plans

Annual subscriptions may be refunded on a prorated basis within the first 30 days of purchase. After 30 days, annual plans are non-refundable; you may cancel and retain access until the end of the annual period.

7. EU & UK Customers — Withdrawal Right

If you are in the EU or UK and purchase as a business customer, statutory consumer withdrawal rights generally do not apply to business purchases. To the extent you qualify as a consumer under applicable law: you have a 14-day right of withdrawal from purchase; however, by starting to use the Service (including sourcing leads, generating content, or sending email) you request immediate performance and acknowledge that you lose the right of withdrawal once the service has been fully performed, and that credits consumed are deducted from any withdrawal refund. Nothing in this policy limits rights you have under mandatory law.

8. Failed Payments

If a renewal charge fails, we retry up to 3 times over 10 business days and notify you. Until payment succeeds, we may suspend the account; campaigns pause and hold their place. Accounts unpaid after the retry window may be downgraded or terminated under the Terms of Service.

9. Chargebacks — Talk to Us First

If you believe a charge is wrong, contact support@squibb.ai before disputing it with your bank — most billing issues are resolved within a day. Charges disputed with a payment provider without first contacting us may result in account suspension while the dispute is investigated, and we reserve the right to contest disputes with our records (including your signup acceptance, configuration history, and usage logs).

10. Price Changes

We may change prices with at least 30 days' notice; changes apply from your next billing cycle. If you don't agree with a change, cancel before it takes effect.

11. Contact

SQUIB LLC, 30 N Gould St Ste R, Sheridan, WY 82801 · support@squibb.ai