Terms of Service
SQUIB LLC · squibb.ai Last Updated: July 10, 2026 | Effective: July 10, 2026
1. Acceptance of These Terms
These Terms of Service ("Terms") are a binding agreement between SQUIB LLC, a Wyoming limited liability company ("SQUIB," "we," "us"), and you ("you," "your"), governing your access to and use of the Squibb platform, website, applications, and related services (the "Service") at squibb.ai.
By creating an account or using the Service, you accept these Terms, our Privacy Policy, Cookies Policy, and Billing, Cancellation & Refund Policy (together, the "Agreement"). If you use the Service on behalf of a company, you represent that you have authority to bind it, and "you" means that company.
PLEASE NOTE: Section 17 contains a binding arbitration provision and class action waiver that affect your legal rights. You may opt out within 30 days of account creation as described there.
Your acceptance is recorded with a timestamp and IP address at signup. If we make material changes to these Terms, we will notify you by email or in-platform notice at least 30 days before they take effect and may require re-acceptance before continued use.
2. The Service
Squibb is an AI-assisted cold email platform. Through the Service you can: identify and verify prospective business contacts ("Prospects") from publicly available professional and business sources and licensed third-party data providers, from lists you upload, or from a lead provider account you connect; draft cold email sequences, and reply drafts you ask for, with the Service's writing agents, or write them yourself; send email on your behalf through SQUIB-managed infrastructure; manage campaign scheduling and follow-ups; receive replies; and report results.
The Service operates on a credit system: one credit is consumed for each campaign email sent; each lead found by Squibb Leads costs 10 credits. Credit allocations per plan are stated in Section 4.1 and on the Pricing Page.
Features labeled "Beta," "Preview," or similar are provided for evaluation, may be modified or withdrawn at any time without notice, may be less reliable than generally available features, and are provided strictly "as is."
3. Eligibility & Your Account
3.1 You must be at least 18 years old and use the Service only for business purposes. The Service is not offered to consumers acting outside a trade or profession.
3.2 You must provide accurate registration information and keep it current, including a valid physical mailing address for use in your outbound email (see Section 8).
3.3 You are responsible for safeguarding your credentials and for all activity under your account. Notify us immediately at support@squibb.ai of any suspected unauthorized access.
4. Plans, Billing & Credits
4.1 Plans. Current subscription tiers are Starter (5,000 credits/month), Growth (15,000 credits/month), and Pro (50,000 credits/month), billed monthly or annually at the prices stated on the Pricing Page at the time of purchase, each with the features stated there. Subscribers who purchased a plan before a price or credit change keep the price and monthly credits they subscribed at until they change plans. Squibb Leads, the lead engine built into the Service, costs 10 credits per lead added to your lists on every paid plan. Agent Mode is an optional per-campaign add-on at $15/month, matching your plan's billing interval (Section 5). Prices shown on the Pricing Page and in Settings → Billing at the time of purchase govern.
4.2 Billing. Fees are billed in advance on a recurring monthly or annual basis through our payment processor. Prices exclude taxes, which are your responsibility. We may change prices with at least 30 days' notice, effective at your next billing cycle.
4.3 Credits. Plan credits are granted each billing month (annual plans receive the monthly amount each month, not twelve months up front) and expire one month after they are granted; only the unspent remainder lapses, and plan credits are spent before purchased credits. Purchased credits (credit packs, manual top-ups and auto top-ups) do not expire and remain on the account after a subscription ends, but are non-refundable, except as expressly stated in the Billing, Cancellation & Refund Policy. Consumed credits are non-refundable in all cases.
4.4 Failed payments. If a payment fails, we may retry the charge up to 3 times over 10 business days, and may suspend or downgrade your account if payment is not completed. Active campaigns pause while an account is suspended for non-payment.
5. Agent Mode & Automatic Charges
5.1 What Agent Mode does. Agent Mode is an optional add-on to your plan that you switch on per campaign. Inside a campaign where it is on, the Service tests several versions of that campaign's email sequence against each other, retires the versions that fall behind, writes new ones, and adds further Prospects to the campaign, all within a credit limit you set on that campaign. Agent Mode acts only inside the campaign it is switched on for. It does not read, draft or send replies to Prospects, does not create or start campaigns, and does not schedule meetings.
5.2 Your authorization. By switching Agent Mode on for a campaign, you expressly authorize SQUIB to write and send the sequence versions and to add Prospects as described in Section 5.1 on your behalf, without individual pre-approval of each email. Emails sent and leads added by Agent Mode within the credit limit you set are deemed sent and added on your instruction, and are charged in credits like any other campaign email or lead.
5.3 Your controls. Each campaign with Agent Mode on has a credit limit you set and can raise or lower, a pause control, and a view of every sequence version and its results. Agent Mode can be switched off for a campaign at any time; the campaign then keeps sending the sequences it has. You are responsible for setting the credit limit appropriately and for reviewing the sequence versions on a reasonable, ongoing basis.
5.4 Auto top-up authorization. If you enable automatic credit top-ups, you expressly authorize recurring charges to your payment method whenever your balance falls below the threshold you configure, in the refill amount you configure, up to any spend cap you set per day or per month. We do not charge beyond that cap; when it, or your credit balance, is reached, affected campaigns pause and hold their place until credits are available. Top-up purchases are non-refundable once made, as detailed in the Billing, Cancellation & Refund Policy.
5.5 Cancellation. The Agent Mode add-on may be cancelled independently of your base subscription at any time, effective at the end of the current billing cycle. Campaigns that had Agent Mode on keep sending their existing sequences; no new sequence versions are written and no further Prospects are added until the add-on is active again.
6. Sending Infrastructure & Deliverability
6.1 SQUIB-managed sending. By default, outbound email is transmitted through sending domains and infrastructure managed by SQUIB. We manage the technical configuration, reputation, warm-up, and hygiene of this shared infrastructure. Because this infrastructure is shared, we may throttle, re-route, pause, or restrict sending from any account whose activity, in our reasonable judgment, threatens deliverability, violates this Agreement, or risks the standing of the infrastructure with mailbox providers — with or without prior notice.
6.2 Your own domains and connected mailboxes. You may buy a domain through the Service; SQUIB registers it on your behalf, manages its DNS and runs its mailboxes, which send your campaign email once warmed up. The Gmail or Outlook mailboxes you connect receive replies and send the answers you write from the Inbox; they never send campaign email. You remain responsible for the content you send from any of them and for keeping your connected mailbox accounts in good standing with their providers.
6.3 Sending health. We monitor sending health signals (including bounce and complaint rates) across the Service and may take protective action — including throttling, pausing, or suspending sending — where an account's rates materially exceed industry norms or otherwise endanger deliverability. We apply these measures at our reasonable discretion to protect all customers.
6.4 No deliverability guarantees. We do not guarantee delivery, inbox placement, open, click, reply, or booking rates, or any business outcome. Deliverability depends on factors outside our control, including recipient filtering, your content and targeting, and mailbox provider policies.
7. Prospect Data
7.1 The Service sources Prospect information from publicly available professional and business sources and from licensed third-party data providers, and enriches and verifies it for use in your campaigns. Our handling of Prospect personal data — including the rights of Prospects — is described in our Privacy Policy, and the parties' data protection roles are described in Section 12 and the Data Processing Addendum.
7.2 You may also upload your own contact lists ("Uploaded Contacts"). You represent and warrant that you collected Uploaded Contacts lawfully, that you have a valid legal basis to use them for outbound marketing, and that they do not include persons who have opted out of communications from you.
7.3 You must not circumvent, disable, or interfere with the Service's suppression, unsubscribe, verification, or compliance features, including attempting to contact suppressed addresses.
8. Responsibility for Your Campaigns
8.1 You are the sender. All outbound communications relate to your business and are sent in your name and on your behalf. You are responsible for the substance of your campaigns, including: the truthfulness and legality of claims about your products and services; providing a valid physical mailing address for inclusion in your email; the lawful basis for contacting Uploaded Contacts; and your instructions and configurations, including targeting and Agent Mode settings.
8.2 Platform compliance features. The Service automatically includes compliance mechanics in outbound email — including a functioning unsubscribe mechanism, your physical mailing address, and accurate header information — and processes unsubscribe requests and suppressions promptly and automatically. You must not remove, obscure, or circumvent these features.
8.3 AI-generated content. Sequences drafted by the Service's writing agents, and reply drafts you ask for in the Inbox, are yours to review and edit before a campaign starts or a reply is sent; you are responsible for what you send. Where you switch Agent Mode on for a campaign, Section 5 governs, and your responsibility takes the form of an appropriate credit limit and reasonable ongoing review of the sequence versions it writes. In all cases, AI-generated content is produced from the business information you supply; you are responsible for the accuracy of that information.
8.4 Legal compliance. You are responsible for your compliance with laws applicable to your business and outbound activity, including CAN-SPAM, GDPR, UK GDPR/PECR, CASL, and equivalent laws. SQUIB provides tools designed to support compliance but does not provide legal advice and does not warrant that your particular use is compliant.
9. Acceptable Use
You must not use the Service to: (a) contact persons where doing so is unlawful, or contact addresses on your suppression list; (b) send content that is deceptive, fraudulent, defamatory, harassing, obscene, or that impersonates any person or entity; (c) market prohibited categories, including illegal substances, weapons, adult content, unlicensed gambling, unregistered securities, multi-level marketing, or counterfeit goods; (d) upload purchased or harvested consumer email lists, or any list collected in violation of law or third-party terms; (e) distribute malware or harmful code; (f) probe, disrupt, reverse-engineer, or circumvent the Service, its security, its usage limits, or its AI systems, including attempting to extract prompts or models; (g) resell, sublicense, or share access to the Service without our written consent; or (h) violate any applicable law or the rights of any third party.
Violations may result in throttling, suspension, or immediate termination, forfeiture of remaining credits and prepaid fees for the affected period, and referral to authorities where appropriate.
10. AI Content & Outputs
10.1 AI-generated content and outputs (including lead selections, scores, and recommendations) are probabilistic and may contain errors, omissions, or content resembling existing material. SQUIB does not warrant the accuracy, completeness, originality, or fitness for purpose of AI outputs, and does not guarantee any particular campaign result.
10.2 As between you and SQUIB, you own the campaign content generated for you through the Service, subject to our underlying rights in the Service and models. We assert no ownership over your business information.
10.3 Model training. We may use aggregated, de-identified usage data to improve the Service. We will not use your identifiable business information or campaign content to train models made available to other customers without your consent.
10.4 AI subprocessors. The Service uses third-party AI model providers under contracts restricting their use of your data to providing services to SQUIB. A current list of subprocessors is available on request at support@squibb.ai.
11. Intellectual Property; License; Feedback; Publicity
11.1 SQUIB and its licensors own all rights in the Service, including software, models, writing agents, interfaces, and documentation. We grant you a limited, non-exclusive, non-transferable, revocable license to use the Service for your internal business purposes during your subscription.
11.2 You retain ownership of data and content you upload. You grant SQUIB a limited license to host, process, and use it solely to provide the Service and as described in the Privacy Policy.
11.3 If you provide feedback or suggestions, we may use them without restriction or obligation.
11.4 We may identify you as a customer by name and logo in marketing materials only with your prior consent.
12. Data Protection
12.1 Roles. For personal data you upload (including Uploaded Contacts) and for campaign execution on your instructions, you are the controller and SQUIB is your processor. For personal data SQUIB collects and maintains independently — including the Prospect database sourced by the Service and your own account data — SQUIB acts as a controller.
12.2 Processing terms, security measures, subprocessor commitments, international transfer safeguards (including Standard Contractual Clauses and the UK Addendum where applicable), and breach notification obligations are set out in our Data Processing Addendum ("DPA"), available on request at support@squibb.ai, which is incorporated into this Agreement for customers to whom it applies.
12.3 We will notify you without undue delay of any personal data breach affecting your data, and will provide information reasonably required for your own notification obligations.
13. Term, Cancellation & Termination
13.1 You may cancel your subscription or Agent Mode at any time in Settings → Billing or via support@squibb.ai. Cancellation takes effect at the end of the current billing period; you retain access until then. Refunds are governed exclusively by the Billing, Cancellation & Refund Policy.
13.2 We may suspend or terminate your account immediately for material violation of this Agreement, non-payment, legal compulsion, or activity that endangers the Service, other customers, or our sending infrastructure. Where practicable, we will provide notice and an opportunity to cure non-material issues.
13.3 On termination: your license ends; in-flight campaigns and sequences stop; unspent plan credits lapse while purchased credits remain on the account as stated in Section 4.3; and your data is handled per Section 13.4.
13.4 Data on exit. For 30 days after your subscription ends, you may export your data and may reactivate your account with data intact. We then delete your data within 90 days of termination, except: (a) suppression records (retained, in hashed form where feasible, to continue honoring opt-outs); (b) records we must retain for legal, tax, or dispute purposes; and (c) aggregated, de-identified data.
13.5 If your account is inactive for 12 consecutive months, we may treat it as dormant and, after 30 days' emailed notice without response, suspend or delete it under Section 13.4.
14. Disclaimer of Warranties
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE FULLEST EXTENT PERMITTED BY LAW, SQUIB DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, AND ANY WARRANTY THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE. NO ADVICE OR INFORMATION OBTAINED FROM SQUIB CREATES ANY WARRANTY NOT EXPRESSLY STATED HERE.
15. Limitation of Liability
15.1 TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY IS LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING LOST PROFITS, REVENUE, GOODWILL, OR DATA, EVEN IF ADVISED OF THE POSSIBILITY.
15.2 SQUIB'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THIS AGREEMENT SHALL NOT EXCEED THE TOTAL FEES YOU PAID TO SQUIB IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
15.3 Without limiting Section 15.2, SQUIB is not liable for: (a) the substance of your campaigns, claims about your products, or your instructions and configurations; (b) regulatory fines or third-party claims arising from your violations of law or of this Agreement, including with respect to Uploaded Contacts; (c) deliverability outcomes (Section 6.4); (d) unauthorized account access resulting from your failure to secure credentials; or (e) third-party services you elect to connect.
15.4 Nothing in this Agreement excludes liability that cannot be excluded by law, including, where applicable, liability for fraud, willful misconduct, or gross negligence.
16. Indemnification
You will defend, indemnify, and hold harmless SQUIB and its officers, directors, employees, and agents from third-party claims, and resulting damages, costs, and reasonable attorneys' fees, arising out of: (a) content and business information you supply, including claims about your products and Uploaded Contacts; (b) your violation of law or of this Agreement, including anti-spam and data protection laws with respect to your obligations under it; (c) your configurations and instructions, including your circumvention of compliance features; or (d) disputes between you and your Prospects or customers. This obligation survives termination.
17. Dispute Resolution; Arbitration; Class Waiver
17.1 Informal resolution first. Before formal proceedings, contact support@squibb.ai; the parties will attempt in good faith to resolve any dispute within 30 days.
17.2 Arbitration. Any dispute not resolved informally shall be finally resolved by binding individual arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, before a single arbitrator, seated in Sheridan, Wyoming. Judgment on the award may be entered in any court of competent jurisdiction.
17.3 Class action waiver. Disputes will be conducted only on an individual basis. Both parties waive any right to participate in class actions or class-wide arbitration.
17.4 Opt-out. You may opt out of Sections 17.2–17.3 by written notice to support@squibb.ai within 30 days of account creation.
17.5 Small claims; injunctive relief. Either party may bring an individual action in small claims court, and either party may seek injunctive relief in court for infringement or misuse of intellectual property or unauthorized access to the Service.
17.6 Time limit. Any claim must be brought within one (1) year after it accrues, to the extent permitted by applicable law.
17.7 Jury waiver. For any dispute proceeding in court, both parties waive trial by jury to the fullest extent permitted by law.
18. Governing Law
This Agreement is governed by the laws of the State of Wyoming, excluding its conflict-of-laws rules. For disputes not subject to arbitration, the state and federal courts located in Sheridan, Wyoming have exclusive jurisdiction, and the parties consent to personal jurisdiction there. Nothing in this Section deprives you of mandatory consumer protections of your country of residence where applicable law grants them notwithstanding a choice of law.
19. General
19.1 Modifications to the Service. We may modify or discontinue features, using commercially reasonable efforts to give 30 days' notice of material feature removals except where security or legal compliance requires immediate change.
19.2 Force majeure. Neither party is liable for delay or failure caused by events beyond its reasonable control, including natural disasters, war, terrorism, government action, labor disputes, internet or infrastructure failures, and third-party cyberattacks.
19.3 Export & sanctions. You represent that you are not located in, or a resident or national of, any jurisdiction subject to comprehensive U.S. sanctions, and you agree to comply with applicable export control laws.
19.4 Electronic communications. You consent to receive notices and communications from us electronically, and agree they satisfy any writing requirement.
19.5 Assignment. You may not assign this Agreement without our written consent; we may assign it in connection with a merger, acquisition, or sale of assets.
19.6 Severability; waiver; headings. Invalid provisions are severed without affecting the remainder; failure to enforce is not waiver; headings are for convenience only.
19.7 Entire agreement. This Agreement (including the policies it incorporates and, where applicable, the DPA) is the entire agreement between you and SQUIB regarding the Service and supersedes prior agreements on that subject.
20. Contact
SQUIB LLC · 30 N Gould St Ste R, Sheridan, WY 82801 · support@squibb.ai